Privacy Policy
Effective October 10, 2026
Austin Artisan Tile ("we," "us") installs and repairs tile in Austin, Texas and nearby areas. This policy explains what information we collect when you visit austinartisantile.com, call or text us, chat with us, or request an estimate, and how we use it.
Information we collect
- Contact details: your name, phone number, email address and the address or city of your project.
- Project details: what you need, descriptions, preferred timing, and any photos or designs you send us.
- Calls, texts and chats: our phone line, text messages and website chat are answered by Norma, our virtual assistant. Calls may be recorded and transcribed, and chats and texts are saved, so our team can follow up on your request.
- Basic website data: like most websites, our hosting provider may log technical information such as your browser type and pages visited.
How we use your information
- To respond to your request, prepare your written estimate and schedule visits.
- To contact you about your project by phone, text message or email.
- To keep records of our work and improve our service.
We do not sell your personal information.
Text messages (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We only use your mobile number to communicate with you about your request or project. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. See our Terms for details.
Who we share information with
We share information only with service providers that help us run the business — for example, website hosting, our customer records system, our phone, text and virtual-assistant provider, and email — and only so they can provide those services to us. We may also share information if required by law. Text messaging consent and phone numbers are never shared with third parties for their own marketing.
How long we keep it and how we protect it
We keep your information as long as needed to serve you and to meet business and legal record-keeping needs. We use reasonable measures to protect it, but no system is completely secure.
Your choices
- Stop texts any time by replying STOP.
- Ask us to stop calling or emailing you, or ask to see, correct or delete your information, by calling (512) 677-6010 or emailing info@austinartisantile.com.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes
We may update this policy. The effective date above shows when it was last changed.
Contact
Austin Artisan Tile · Austin, Texas · (512) 677-6010 · info@austinartisantile.com · austinartisantile.com